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OTM Standard Operating Procedures

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Looking for ways or examples that a company has documented their business decisions when working with OTM.

Their are a number of ways that a company may use allocations, build rates, create Agent workflow and how we use each of these can change as unique business decisions are reached, software is updated/patched, etc.

In what ways do you keep track of these changes as the effect how you use OTM?

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