Hi Experts,
I am new to OTM.
Need output: I want to create an appointment with the help of agent for perticula future date.
Q1: Is there any OTM event exists to raise with the date I want the appointment to be created?
Q2: If I give raise event in the agent actions then after triggering the agent of the corresponding event, will it continue to the next step in the agent?
Q3: What is the use of mapping two event to one agent even though it do the same action under the agent. Is Event name is just like an alias.
Please Please do clarify.
Thank you very much.
I am new to OTM.
Need output: I want to create an appointment with the help of agent for perticula future date.
Q1: Is there any OTM event exists to raise with the date I want the appointment to be created?
Q2: If I give raise event in the agent actions then after triggering the agent of the corresponding event, will it continue to the next step in the agent?
Q3: What is the use of mapping two event to one agent even though it do the same action under the agent. Is Event name is just like an alias.
Please Please do clarify.
Thank you very much.