Unable to see actual map

Hello,
I have created a shipment and delivered it to the destination. Now I want to see its Map. I am facing the below issues:

1. When I click the Map shipments. The default map that I am seeing is of United States (whereas I want to navigate to Pakistan)

2. When I click 'Show Driving Directions', the system is giving me an error "Invalid ELocation URL: http://elocation.oracle.com/elocation."

3. When I click 'Show Shipment Planned vs Actual Route' I see the Planned route only. In actual route I get nothing. Whereas I have updated events (From departure till Delivery) related to shipments.

Can anybody help me out in it?

Please note that we are using OTM Cloud 6.3.4.1.

Waiting for the kind and prompt response.

Regards,
Janesh